Shipping policy

Shipping Policy

Last Updated: October 26, 2026

At Forge, we are committed to delivering our apparel to your doorstep safely and reliably. Please review our shipping terms and delivery details below.

1. Shipping Rates & Availability

  • Free Shipping: We offer Free Standard Shipping on all orders across India—no minimum purchase amount required.

  • Coverage: We ship pan-India to most serviceable pin codes through leading domestic courier networks (including Delhivery, Bluedart, Shadowfax, and Xpressbees).

2. Processing & Delivery Timelines

Because our garments are printed and prepared in specialized production batches, total delivery time consists of two stages:

Stage Estimated Timeline Details
Order Processing 1 – 3 Business Days Quality check, garment prep/printing, packaging, and dispatch.
Courier Transit 4 – 5 Business Days Transit time via express surface/air courier to your address.
Total Delivery Time 5 – 8 Business Days From order placement to delivery at your doorstep.

Note: Business days exclude Sundays and national/public holidays.

3. Order Tracking

  • As soon as your order is dispatched from our fulfillment facility, you will receive an email and SMS notification with your unique Tracking Number (AWB) and tracking link.

  • Live tracking information typically updates within 12 to 24 hours after the courier partner scans the parcel at the hub.

4. Delivery Address & Contact Details

To avoid delays or delivery failures, please ensure you provide:

  • Full recipient name.

  • Complete delivery address with house/flat number, street name, and nearby landmark.

  • Correct 6-digit PIN code.

  • An active, reachable mobile number (courier executives will call/SMS before attempting delivery).

5. Failed Deliveries & Return to Origin (RTO)

Our courier partners will attempt delivery up to 2 to 3 times before returning the parcel to our hub.

  • An order is marked as RTO (Return to Origin) if:

    • The provided address is incorrect, incomplete, or unlocatable.

    • The recipient is repeatedly unavailable or does not answer the delivery executive’s calls.

    • The customer refuses delivery.

  • If a package is returned to our hub due to customer unavailability or an inaccurate address, a re-shipping fee of ₹100 – ₹150 will apply to re-dispatch the shipment.

6. Damaged or Tampered Parcels

  • If the outer delivery bag or box appears visibly tampered with, torn, or open at the time of delivery, please do not accept the package and take photos/video evidence.

  • If you discover any defect or transit damage after opening, notify our customer care team within 48 hours of delivery with unboxing photos/video at [contact@forgebrand.com / Your Support Email].

7. Delays Beyond Our Control

While we make every effort to deliver within 5 to 8 business days, occasional delays may occur due to adverse weather events, regional strikes, courier operational constraints, or heavy festive season backlogs. In such cases, we will assist you in coordinating with the courier partner to expedite delivery.

8. Need Help with Your Shipment?

If your order hasn’t arrived within 8 business days or you need help tracking your package, reach out to us:

  • Brand: Forge

  • Email: forgewear.in@gmail.com

  • WhatsApp / Phone: +91 7754992449

  • Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST